Responsibilities: •Responding to customer inquiries via phone, email, and chat in a timely and professional manner •Providing accurate information about products or services •Resolving customer issues and complaints effectively and efficiently •Documenting customer interactions and transactions •Collaborating with other teams to ensure customer satisfaction Requirements: •High school diploma or equivalent •Excellent communication and interpersonal skills •Ability to remain calm and courteous under pressure •Strong problem-solving and multitasking abilities •Familiarity with customer service principles and practices •Proficiency in using customer relationship management (CRM) software Preferred Skills: •Prior experience in a customer service role •Knowledge of the company's products or services •Fluency in a second language •Ability to work in a fast-paced environment •Strong attention to detail and accuracy,